Problem
In order for an MG90 to report properly to AMM it must be redirected to the proper server.
Solution
An easy way to check if a device has been redirected to the AMM or not is by using the following simple step
Use the command prompt on your computer
Run the following command
nslookup <Serial number>.omm.omgservice.com
You will get an answer with information of the DNS information your device is using. Match it with the IP Address of your AMM
For example
nslookup ND62230088011028.omm.omgservice.com
Server: 172.31.0.2
Address: 172.31.0.2#53
Non-authoritative answer:
ND62230088011028.omm.omgservice.com canonical name = omm01.inmotionsolutions.net.
omm01.inmotionsolutions.net canonical name = amm01.dyn.airlink.com.
amm01.dyn.airlink.com canonical name = ec2-34-222-112-117.us-west-2.compute.amazonaws.com.
Name: ec2-34-222-112-117.us-west-2.compute.amazonaws.com
Address: 172.31.38.10
On the above the DNS resolved to amm01 with IP 172.31.38.10, when you run this command for your device please note the canonical name of the AMM, and the address, they should match your AMM
If you find that your MG90 is not redirected, please contact Sierra Wireless Support.