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How to reboot (reset) ALEOS gateways?
How to reboot (reset) ALEOS gateways?
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Written by Sierra Wireless
Updated over a week ago

Description

There are 4 ways to reboot the ALEOS gateway:

  • Reset button on the gateway

  • ACEmanager

  • AirVantage (Subscription based service)

  • SMS

Using reset button on device

On the gateway, press the Reset button for 1–5 seconds (Release the button when the Power LED flashes green).

Note: Holding reset button longer than this may factory reset the gateway or put the gateway into recovery mode.

Using ACEmanager

1. Access and login to ACEmanager.

2 . Click Reboot button.

Using AirVantage (ALMS)

  1. If you have a valid account and your gateways is added to this service please go to https://na.airvantage.net/login

  2. Click on Monitor >> Systems

  3. Select the gateway(s) that you would like to reboot
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  4. Click on the Reboot button, the next time the gateway checks in the gateway will reboot
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Using SMS

If your gateway has a SIM inserted and SMS service is activated, you can send SMS to ALEOS gateway to reboot it.

1. Remember or write down your last 4 digits of the SIM ICCID.

2. Use any device which can send SMS to gateway such as your phone.

3. Send SMS to gateway with content PW <4 digit> &&&reset.

For example: If the gateway has a SIM with ICCID 89845509161049621244. You can use your cell phone and send SMS to your gateway with content “PW 1244 &&&reset” then the gateway will reboot. When the gateway successfully reboots, it send back an SMS to your phone with content “reply from <device’s serial number>: Device has been reset”.

Note: Depending on your cellular provider, charges may apply.


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