# Sierra Wireless Support

> Help center for Semtech

## Knowledgebase

- [Using the XR Series USB-C port as a network interface](https://knowledgebase.sierrawireless.com/en/articles/6260045-using-the-xr-series-usb-c-port-as-a-network-interface.md): Using the XR Series USB-C port as a network interface, XR Series, XR80, XR90
- [XR80/90 How-To Setup Multi APN Cellular](https://knowledgebase.sierrawireless.com/en/articles/6260028-xr80-90-how-to-setup-multi-apn-cellular.md): XR80/90 How-To Setup Multi APN Cellular, XR Series, XR80, XR90
- [How to configure the SHUTDOWN DELAY timer in AOS](https://knowledgebase.sierrawireless.com/en/articles/6260001-how-to-configure-the-shutdown-delay-timer-in-aos.md): How to configure the SHUTDOWN DELAY timer in AOS, XR Series, XR80, XR90
- [GPS Forwarding on AirLink OS](https://knowledgebase.sierrawireless.com/en/articles/6259981-gps-forwarding-on-airlink-os.md): GPS Forwarding on AirLink OS, XR Series, XR80, XR90
- [How to configure an Ethernet Interface for a different LAN SEGMENT in AirLink OS](https://knowledgebase.sierrawireless.com/en/articles/6170235-how-to-configure-an-ethernet-interface-for-a-different-lan-segment-in-airlink-os.md): Ethernet for XR Router, XR80, XR90
- [How to create a new LAN segment in AirLink OS](https://knowledgebase.sierrawireless.com/en/articles/6170192-how-to-create-a-new-lan-segment-in-airlink-os.md): How to create a new LAN for XR Router, XR80, XR90
- [How to change the Default-LAN on AirLink OS](https://knowledgebase.sierrawireless.com/en/articles/6170163-how-to-change-the-default-lan-on-airlink-os.md): How to change LAN on XR Router, XR80, XR90
- [How to log in to an AirLink OS router](https://knowledgebase.sierrawireless.com/en/articles/6134064-how-to-log-in-to-an-airlink-os-router.md): How to log into XR Router, XR80, XR90
- [Setting Up The XR Series Router For Basic Use](https://knowledgebase.sierrawireless.com/en/articles/6076560-setting-up-the-xr-series-router-for-basic-use.md): When setting up an XR Series router for basic use
- [ALEOS Ethernet Ping Monitor Usage](https://knowledgebase.sierrawireless.com/en/articles/5953035-aleos-ethernet-ping-monitor-usage.md)
- [Physio LIFENET changes to the server and impacts on the MG90s](https://knowledgebase.sierrawireless.com/en/articles/5952086-physio-lifenet-changes-to-the-server-and-impacts-on-the-mg90s.md)
- [How to locate the phone number or IMEI of my AirLink device via AMM](https://knowledgebase.sierrawireless.com/en/articles/5946463-how-to-locate-the-phone-number-or-imei-of-my-airlink-device-via-amm.md)
- [Setting Up Dynamic DNS](https://knowledgebase.sierrawireless.com/en/articles/5910136-setting-up-dynamic-dns.md)
- [Installation of Developer Studio & AAF application on Devices](https://knowledgebase.sierrawireless.com/en/articles/5909604-installation-of-developer-studio-aaf-application-on-devices.md)
- [How to setup DNP3 Protocol for serial on ALEOS gateways](https://knowledgebase.sierrawireless.com/en/articles/5906006-how-to-setup-dnp3-protocol-for-serial-on-aleos-gateways.md)
- [How to reboot \(reset\) ALEOS gateways?](https://knowledgebase.sierrawireless.com/en/articles/5905899-how-to-reboot-reset-aleos-gateways.md)
- [How to Determine if MP70 Gateway Supports CBRS Bands \(B42,B43,B48\)](https://knowledgebase.sierrawireless.com/en/articles/5905428-how-to-determine-if-mp70-gateway-supports-cbrs-bands-b42-b43-b48.md)
- [How to Determine if an MGOS Device has been Redirected to an AMM Server](https://knowledgebase.sierrawireless.com/en/articles/5905326-how-to-determine-if-an-mgos-device-has-been-redirected-to-an-amm-server.md)
- [How to configure Port Forwarding over Serial Point to Point](https://knowledgebase.sierrawireless.com/en/articles/5905284-how-to-configure-port-forwarding-over-serial-point-to-point.md)
- [How to access ACEmanager locally or over cellular](https://knowledgebase.sierrawireless.com/en/articles/5902564-how-to-access-acemanager-locally-or-over-cellular.md)
- [Configuring MG90 to send GPS data over Serial Connection and Testing with Putty](https://knowledgebase.sierrawireless.com/en/articles/5902395-configuring-mg90-to-send-gps-data-over-serial-connection-and-testing-with-putty.md)
- [AAF Developer Studio getting error - Unable to get RPC Connection whenever exporting as Local Application Package](https://knowledgebase.sierrawireless.com/en/articles/5902022-aaf-developer-studio-getting-error-unable-to-get-rpc-connection-whenever-exporting-as-local-application-package.md)
- [Bad Default Revision 'Head' Error when Pushing Template to Devices](https://knowledgebase.sierrawireless.com/en/articles/5901852-bad-default-revision-head-error-when-pushing-template-to-devices.md)
- [How to send an SMS from an FX30/FX30S gateway](https://knowledgebase.sierrawireless.com/en/articles/5746504-how-to-send-an-sms-from-an-fx30-fx30s-gateway.md)
- [Understanding LTE RF](https://knowledgebase.sierrawireless.com/en/articles/5473791-understanding-lte-rf.md)
- [Modem light status - Successful install and expected status of a good quality circuit](https://knowledgebase.sierrawireless.com/en/articles/5473772-modem-light-status-successful-install-and-expected-status-of-a-good-quality-circuit.md)
- [Customer Enablement Circuit Delivery Workflow](https://knowledgebase.sierrawireless.com/en/articles/5473639-customer-enablement-circuit-delivery-workflow.md)
- [Unable to log locally into AceManager](https://knowledgebase.sierrawireless.com/en/articles/5413208-unable-to-log-locally-into-acemanager.md)
- [Setup Wifi Client on Airlink OS Device](https://knowledgebase.sierrawireless.com/en/articles/5413196-setup-wifi-client-on-airlink-os-device.md)
- [Setup Remote Desktop via AMM \> Total Reach](https://knowledgebase.sierrawireless.com/en/articles/5413190-setup-remote-desktop-via-amm-total-reach.md)
- [Quectel BG95 SmartSIM Guidelines](https://knowledgebase.sierrawireless.com/en/articles/5413182-quectel-bg95-smartsim-guidelines.md)
- [MG90 Correct Radio Firmware not Installed](https://knowledgebase.sierrawireless.com/en/articles/5413166-mg90-correct-radio-firmware-not-installed.md)
- [How to Share the MG90 RS232 Serial Port between GPIO and RS232](https://knowledgebase.sierrawireless.com/en/articles/5410163-how-to-share-the-mg90-rs232-serial-port-between-gpio-and-rs232.md)
- [ALEOS Email Services Setup](https://knowledgebase.sierrawireless.com/en/articles/5410091-aleos-email-services-setup.md)
- [Configure MP70 to send GPS data to Client connected by Wifi](https://knowledgebase.sierrawireless.com/en/articles/5410086-configure-mp70-to-send-gps-data-to-client-connected-by-wifi.md)
- [Setup Wifi WAN on MG90](https://knowledgebase.sierrawireless.com/en/articles/5410066-setup-wifi-wan-on-mg90.md)
- [oMG/MG90-How to fix - Firmware installation failed](https://knowledgebase.sierrawireless.com/en/articles/5410052-omg-mg90-how-to-fix-firmware-installation-failed.md)
- [AceManager Login Screen does not load properly, does not display Username/Password option](https://knowledgebase.sierrawireless.com/en/articles/5410040-acemanager-login-screen-does-not-load-properly-does-not-display-username-password-option.md)
- [oMG/MG90 Software download is stuck on Ready To Update](https://knowledgebase.sierrawireless.com/en/articles/5410026-omg-mg90-software-download-is-stuck-on-ready-to-update.md)
- [Configuring an MP70/LX60 for ALMS ARA](https://knowledgebase.sierrawireless.com/en/articles/5367967-configuring-an-mp70-lx60-for-alms-ara.md)
- [New device not reporting to AMM](https://knowledgebase.sierrawireless.com/en/articles/5340129-new-device-not-reporting-to-amm.md)
- [Regulatory Compliance Mark Declaration of Conformity \(RCM DoC\) for the RV50X](https://knowledgebase.sierrawireless.com/en/articles/5340117-regulatory-compliance-mark-declaration-of-conformity-rcm-doc-for-the-rv50x.md)
- [How to change the AMM Server passwords via console](https://knowledgebase.sierrawireless.com/en/articles/5146679-how-to-change-the-amm-server-passwords-via-console.md)
- [How to reset my ACM Password](https://knowledgebase.sierrawireless.com/en/articles/5146670-how-to-reset-my-acm-password.md)
- [TAIP Messages Explained](https://knowledgebase.sierrawireless.com/en/articles/4788996-taip-messages-explained.md)
- [Problems Upgrading old GNX5p to Latest Firmware \(GNX\)](https://knowledgebase.sierrawireless.com/en/articles/4788994-problems-upgrading-old-gnx5p-to-latest-firmware-gnx.md)
- [How to add new users and manage user profiles in ALMS](https://knowledgebase.sierrawireless.com/en/articles/4788992-how-to-add-new-users-and-manage-user-profiles-in-alms.md)
- [How do I verify the IP address on my AirLink MG90 Device?](https://knowledgebase.sierrawireless.com/en/articles/4788986-how-do-i-verify-the-ip-address-on-my-airlink-mg90-device.md)
- [How do I request a RMA?](https://knowledgebase.sierrawireless.com/en/articles/4788985-how-do-i-request-a-rma.md)
- [How do I find the default password for my AirLink device?](https://knowledgebase.sierrawireless.com/en/articles/4788976-how-do-i-find-the-default-password-for-my-airlink-device.md)
- [How do I enable GPS on my MG90 Device](https://knowledgebase.sierrawireless.com/en/articles/4788966-how-do-i-enable-gps-on-my-mg90-device.md)
- [How do I factory reset a Gateway?](https://knowledgebase.sierrawireless.com/en/articles/4788963-how-do-i-factory-reset-a-gateway.md)
- [Forgot MG90 SSH Console Access Password](https://knowledgebase.sierrawireless.com/en/articles/4788958-forgot-mg90-ssh-console-access-password.md)
- [How to register one or more AirLink gateways in ALMS](https://knowledgebase.sierrawireless.com/en/articles/4788003-how-to-register-one-or-more-airlink-gateways-in-alms.md)
- [How to manage a large number of systems in ALMS](https://knowledgebase.sierrawireless.com/en/articles/4787829-how-to-manage-a-large-number-of-systems-in-alms.md)
- [How to exit Recovery Mode on AirLink Devices](https://knowledgebase.sierrawireless.com/en/articles/4787817-how-to-exit-recovery-mode-on-airlink-devices.md)
- [How to change user password in AMM](https://knowledgebase.sierrawireless.com/en/articles/4787813-how-to-change-user-password-in-amm.md)
- [How to change the Wireless SSID on an MG90/oMG2000](https://knowledgebase.sierrawireless.com/en/articles/4787804-how-to-change-the-wireless-ssid-on-an-mg90-omg2000.md)
- [NMEA 0183 Protocol Sentences Explained](https://knowledgebase.sierrawireless.com/en/articles/4787798-nmea-0183-protocol-sentences-explained.md)
- [New device not reporting to AMM](https://knowledgebase.sierrawireless.com/en/articles/4787776-new-device-not-reporting-to-amm.md)
- [MGOS Telemetry States](https://knowledgebase.sierrawireless.com/en/articles/4779131-mgos-telemetry-states.md)
- [Modifying LCI Credentials for MG\(90\) Devices](https://knowledgebase.sierrawireless.com/en/articles/4779143-modifying-lci-credentials-for-mg-90-devices.md)
- [How to retrieve device data in a dataset for ALMS](https://knowledgebase.sierrawireless.com/en/articles/4755815-how-to-retrieve-device-data-in-a-dataset-for-alms.md)
- [Can GNX Drain a Car's Battery?](https://knowledgebase.sierrawireless.com/en/articles/4755790-can-gnx-drain-a-car-s-battery.md)
- [How to use WAN link Monitors on an MG90/oMG2000](https://knowledgebase.sierrawireless.com/en/articles/4779126-how-to-use-wan-link-monitors-on-an-mg90-omg2000.md)
- [How to update software on Airlink Gateway](https://knowledgebase.sierrawireless.com/en/articles/4779115-how-to-update-software-on-airlink-gateway.md)
- [Airlink Support Overview](https://knowledgebase.sierrawireless.com/en/articles/4779108-airlink-support-overview.md)
- [Airlink Complete Overview](https://knowledgebase.sierrawireless.com/en/articles/4779106-airlink-complete-overview.md)

## e-Store

- [What types of SIMs does Sierra Wireless offer?](https://knowledgebase.sierrawireless.com/en/articles/5403701-what-types-of-sims-does-sierra-wireless-offer.md)
- [What is your Return and Warranty Policy?](https://knowledgebase.sierrawireless.com/en/articles/5403698-what-is-your-return-and-warranty-policy.md)
- [How much does shipping cost and what is my estimated delivery time?](https://knowledgebase.sierrawireless.com/en/articles/5403694-how-much-does-shipping-cost-and-what-is-my-estimated-delivery-time.md)
- [How do I activate SIMs?](https://knowledgebase.sierrawireless.com/en/articles/5403687-how-do-i-activate-sims.md)